Legal Pages
refund and cancellation policy
1. Cancellation of a reservation:
• Cancellations made at least 48 hours before the booked ride time are fully refunded.
. For cancellations made between 48 hours and 24 hours the trip will be refunded less a cancellation fee of CHF 50.
• For cancellations made less than 24 hours before the race, no refund will be made, except in cases of force majeure (subject to supporting documents).
2. Refunds:
• If a refund request is approved, the refund will be made via the same payment method used during the transaction (bank card or other).
• Refunds are processed within 7 business days of request approval.
3. Refund request:
To request a refund, please send an email to info@aba.taxi with the following information:
• First and last name.
• Reservation number.
• Date and time of the race concerned.
• Reason for the refund request.
4. Special cases:
• In the event of a significant delay or inability to complete the trip on our part, a full refund will be offered.
• If a customer fails to show up at the agreed time and place without prior notification, no refund will be made.
Contact :
For any questions regarding this policy, please contact us at:
• Telephone: +41 78 888 5 888
• Email: info@aba.taxi